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The company Nest Mobel (hereinafter "The Company"), is a company specialized in the wholesale and retail sale of all types of furniture and decoration accessories, etc.
ID. In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the data contained herein corresponds to the entity that owns the website www. nestmobel.com.
Company Name: YOURFITNESSTEORE88,S.L.
Address: PASEO INDUSTRIAL LA SEU CALLE E, NUM.5
Telephone: +34 93 050 28 20
E-mail: [email protected]
CIF: B02726909
Registry inscription (Lleida, 20125563)
Company registered in the Mercantile Registry of Lleida: in Volume 1603, Folio 16, Sheet L-32805
“Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa .eu/consumers/odr/.
INTELLECTUAL AND INDUSTRIAL PROPERTY.
All the Industrial and Intellectual Property rights of all the elements contained in this Website, including trademarks, formats, graphic designs, texts, images and documents, belong to The Company and are protected by Spanish and international property laws. Intellectual and Industrial. The total or partial reproduction of this website and any of its contents without the express written permission of The Company is expressly prohibited.
Access to the website does not imply any kind of waiver, transmission, license or transfer of said rights by The Company unless expressly stated otherwise.
Access to this website implies acceptance of these conditions of use without reservations that regulate access and use of the same in order to make information about our products available to users.
The use of the contents of this website for its use for commercial purposes or for its distribution, transformation or communication is expressly prohibited.
The Company will not be liable for any consequence, damage or harm that may arise from said use or use of the information.
Both access to this website and the use that may be made of the information contained therein is the sole responsibility of the user.
The user undertakes not to use the information published on this website for illicit or harmful purposes or effects, not to damage or disable the information and not to carry out any other action that may be contrary to the content of this Legal Notice.
The Company cannot guarantee the absence of interruptions or errors in access to this website, although it will make every effort to avoid them.
In compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and its regulations of development, you are informed that the personal data provided by you will be processed in order to manage your orders, provide the information requested about our products and services, as well as to answer and manage your comments and suggestions.
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and enter contests. Website usage information is collected using cookies.
We store your IP address in order to help us diagnose problems with our server and to administer the Site. An IP address is a number that is assigned to your computer when you use the Internet, and can also be used to help identify you within a particular session.
In addition, in order to buy, you may be asked for the following information: Name and surname, address, e-mail address, date of birth, contact telephone number, and details about the payment method.
Through the completion of contact forms on the Web or by sending emails or any other type of request for information sent to The Company, the interested party gives their express consent for the processing of their personal data.
In accordance with Art. 6, section 1, paragraph 1, letter a of the RGPD, if we have previously obtained your express consent to register for our newsletter, we will use the necessary data to send commercial communications in accordance with said consent.
You can unsubscribe from the newsletter at any time, by sending a message to our contact address described here or by clicking on the link provided for it in the e-mail with said commercial communication. After unsubscribing, we block your email address for this use, provided that you have not given your express consent for the data to continue to be used, or we reserve the right to continue using your data in cases permitted by law and on the that we inform you in this document.
In no case will The Company use the personal data of the interested parties for purposes other than those mentioned above, nor will it communicate them to third parties without the prior and express consent of the affected party, with the exception of the carrier with which their orders are placed, in this case , will be delivered only to the carrier that you request and in order that they can manage the logistics of shipping the orders you make. Said data will be the only ones necessary for such procedure (name, shipping address and contact telephone number). The Company, for its part, obliges said companies to comply with the provisions of EU regulation 2016/679 of the European Union.
Likewise, The Company undertakes to keep due professional secrecy and to establish the necessary technical and organizational measures to safeguard the information in accordance with the requirements established by the aforementioned Regulation.
Your personal data will be kept in our records for a period of two years. However, at any time you can request access to your personal data and its rectification or deletion. As well as, limit their treatment, or directly oppose the treatment or exercise the right to portability of the same.
The buyer agrees to be contacted through the customer data provided to The Company for the sole informative use of the buyer's order, contacted by phone or email.
The user will be solely responsible for the veracity and accuracy of the data provided. In case of having provided false data or data from third parties without their consent, The Company reserves the right to immediately destroy said data in order to protect the right of the real owner or owners thereof.
In reference to your data, you can go by email through the account in order to exercise your rights, this request must be accompanied by an identification document in order to verify that it is you who is requesting it and it must be clearly specified, we remind you that the rights you have in this regard are:
- Right to request access to your personal data, and obtain information on whether we are processing personal data that concerns you or not.
- Right to request the Rectification of your inaccurate data, or where appropriate, request its Deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
- Right to request the Limitation of the Treatment of your Data, in which case we will only keep them for the exercise or defense of claims.
- Right to request Opposition to the Processing of your Data, in certain circumstances and based on reasons related to your particular situation.
- Right to Portability of your Data.
- Right to Withdraw the Consent Provided, without said withdrawal affecting the legality of the previous treatments based on said consent.
- Right to Complain before a Control Authority. You have the right to file a claim with the Spanish Data Protection Agency if you consider that your rights are not being respected in the processing of your data.
The "cookies" that this website can use are small amounts of information that are stored on the computer for the sole purpose of managing user authentication, providing the requested services and transmitting communications over the Internet, in accordance with the provisions of article 22 of Law 34/2012 on Services of the Information Society (LSSI).
The user has the possibility of preventing the installation of "cookies" on his hard drive, configuring his browser to be informed before the "cookies" are stored on his computer or to eliminate those that have been installed.
The fact of not accepting the "cookies" of our website may imply the impossibility or an important limitation so that we can provide our services.
You hereby agree that Trustpilot places cookies on your browser to invite you to write reviews and to verify them.
By following our profile on the social network Twitter or Facebook, you expressly consent to the processing of your personal data in accordance with their privacy policy. You also expressly consent to the access of The Company to the processing of your data contained in the list of friends and to the news published about any product of The Company appearing on your wall.
The publication of comments and content on social networks will become public information, so users should be especially careful when they decide to share their personal information. The Company is not responsible for the information that users
incorporate on the page. However, people whose personal data is published or included in comments, may request The Company to cancel them.
Who is the person in charge of processing your data and what are the contact details?
Identity: YOURFITNESSTORE88,S.L. - CIF: B02726909
Postal address: PASEO INDUSTRIAL LA SEU CALLE E, NUM.5, 25700 LA SEU D’URGELL
Data Protection Officer (DPD): YOURFITNESSTORE88,S.L
Telephone: +34 93 050 28 20
DPD Contact: [email protected]
A-Child Protection Policy
Whoever provides the data through the forms on this website and accepts its treatment formally declares to be over 14 years of age.
The access and use of the portal to minors under 14 years of age is prohibited.
The Company reminds people of legal age who are in charge of minors, that it will be their sole responsibility if a minor enters their data to request a product.
B-Links to other websites
The links (links) that you can find on this website are a service to users. These pages are not operated or controlled by The Company, therefore, The Company is not responsible for the contents of these websites nor are they covered by this Legal Notice. If you access these Web pages, you should be aware that their privacy policies may be different from ours.
This Legal Notice is governed by current Spanish regulations that apply to it.
For the resolution of disputes that may arise as a result of the provisions of these provisions and their interpretation, application and compliance. The user, by virtue of accepting the conditions contained in this Legal Notice, expressly waives any other jurisdiction that may correspond to him.
In any case, within the Spanish jurisdiction, if the legislation allows submitting to a specific jurisdiction, the user expressly waives the jurisdiction that may correspond to him and voluntarily submits to the jurisdiction of the Courts and Tribunals of La Seu De Urgell.
A-CONDITIONS
All Terms and Conditions apply to all contracts for the sale of goods from Supplier to Buyer and shall take precedence over any other contract communication or documentation by Buyer. Nothing in these Terms and Conditions is intended to affect or harm the rights of the buyer as a consumer, but rather to offer security and peace of mind when accessing and buying through www.NESTMOBEL.com
These Terms and Conditions may only be modified if the Provider expressly agrees in writing.
The Supplier has the right to vary these Terms and Conditions at any time, but that right shall not affect the existing terms and conditions (including any special or varied conditions and conditions accepted by the Buyer at the time of purchase).
If Buyer accepts delivery of the goods, then it shall be considered conclusive evidence of Buyer's acceptance of these Terms and Conditions.
The conditions that apply both through (hereinafter, web site) will be accepted by the buyer from the moment in which he formalizes an order with The Company, thus accepting all the Terms and Conditions.
The buyer will be informed about his order through the email registered on the website when he formalizes the order, when he makes the payment, when the order is pending preparation, when the order is in preparation, when the order is in shipment, when The Company has a tracking number offered by the transport agency, and when the order has been delivered; this last step may be accompanied by an email or phone call to know the opinion of the service and satisfaction of the buyer to improve our quality of customer service. Taking into account the previous clause, the buyer accepts the delivery times specified in all product sheets and invoices. However, we provide an email to provide any additional information regarding the course of the order. Read the "Delivery" section.
Any claim by the Buyer must be in writing to the supplier's address by contacting the customer service email at [email protected]
Working days are understood as all non-holiday days in Spain, from Monday to Friday, both included.
The measures of some products may be minimally affected in relation to the announced measure (+/-1%) as well as the color or material of the product, the images of the product, likewise, may be seen differently depending on the browser or device with which are displayed, therefore the buyer is consistent with the acquisition of the products and the acceptance of the previous conditions of sale when making any purchase in The Company.
All products have a factory warranty of up to 2 years, The Company is not responsible for poor assembly or any inappropriate use of the products purchased.
The supplier is not responsible for orders rejected by the carrier or logistics agency at the time of delivery.
No withdrawal will be accepted after 14 calendar days from receipt of the product, whatever the reason. In accordance with the provisions of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and users and other complementary laws, approved by Royal Legislative Decree 1/ 2007 of November 16).
The right of withdrawal will not be applicable to contracts that refer to:
a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
The Company will not be responsible for delays caused by transport, since it is an external service beyond our control. Any claim in this regard will be made directly to the transport company. At the time of purchase, you contract this service outside of our competence, so you have 24 hours from receipt of the order to notify The Company of any obvious incident caused by poor transportation by the logistics agency, contacting as soon as possible at [email protected]
B. ORDERS
To place an order, the buyer must use the process described in the purchase process through www.nestmobel.com and formalize the payment via bank transfer, with a credit/debit card, with the financing payment system or payment on delivery. You can also process the order by contacting [email protected] and make the payment by bank transfer following the steps that will be indicated in said department via email.
All order invoices will be generated automatically once the payment is formalized and validated by the beneficiary Bank. Invoices can be requested from the private account section as a customer by accessing www.nestmobel.com and accessing with the initial registration email and the private password of each user, or the default password if the order has been processed through of e-mail. They can also be requested through the email account [email protected]
All orders for goods shall be deemed to be an offer by the buyer to purchase goods in accordance with these Terms and Conditions and are subject to acceptance by the Supplier. Supplier may choose not to accept an order for any reason.
The buyer can check the status of their order at any time by accessing the user's private registration section and download the order invoice there once the payment is formalized and validated by the bank or by contacting [email protected] via email with a response time from said department of 24-48 hours on working days during business hours.
All prices indicated include VAT. Does not include handling and shipping costs. www.nestmobel.com reserves the right to modify said price without prior notice, as well as the elimination of the product catalog or stock of any element or the introduction of new ones.
The purchased products must be paid for after placing the order through one of the selected payment methods that will be detailed in the purchase process, according to the payment method chosen by each buyer. No product may be reserved without prior payment by completing the order.
The handling and shipping costs in any case will be borne by the customer and will be specified in the shopping cart and in the order.
All products that require assembly are delivered disassembled with their corresponding assembly instructions inside the box. The prices shown on www.nestmobel.com do not include assembly of the items that require it.
C-SHIPMENTS / DELIVERIES AND DELIVERY TIMES
The material is delivered perfectly packed and protected inside its box. If for any reason you order its unpacking before reaching its final destination, any damage caused will be beyond our responsibility.
Shipping and sales
Shipments are available for the Peninsula and the Balearic Islands in the case of Spain and for the following European countries: Andorra, Bosnia, and Herzegovina, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, Greece, Holland, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Malta, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden and Ukraine.
The delivery time will depend on the products and the province to which the shipment will be made, and in any case it begins to count from the moment www.nestmobel.com receives the amount of the order. As a general rule, orders received before 1:00 p.m. on working days are processed on the same day with a delivery time of 3 to 15 working days, those received after 1:00 p.m. are supplied the next working day. .
When buying at www.nestmobel.com you accept and understand that the availability of the products is reported at all times within the file of each product under the description of the same, indicating the expected term that may increase due to causes not controllable by The Company, In case of variations of said delivery period, The Company undertakes to inform you of the incidents that cause unforeseen delays and to make the payment of the purchase amount and the return of the order if it is your request for said breach.
Within this term, The Company is not responsible for possible delays in deliveries due to third party procedures, such as logistics agencies, import delays or customs management.
The supplier undertakes to deliver the purchase made at the closest point of its portal to which the transport van can access. If you want the carrier to deliver the package to the door of your apartment, you must notify them directly and bear the cost of the additional service. The delivery address will be the one specified on your order invoice; these conditions apply as long as you choose our default carrier service.
Buyer should be aware that all risk in all goods passes to Buyer at the time of delivery of the goods to the customer's delivery address and that thereafter, including during any subsequent transit time, The buyer will be responsible for the goods and responsible for any additional expenses related to the goods, including transit, import duties, local taxes and insurance charges.
The Company undertakes to deliver the goods to the buyer's address provided that the buyer chooses our default carrier service.
When the buyer organizes the collection and delivery of goods from our warehouses with a third party support, then the delivery time will be at the risk of the buyer.
The Company will make all reasonable efforts to comply with the agreed dates for the delivery of the merchandise to the delivery address and the agreed times for collection by the buyer or a third party ported. However, where The Company is unable to meet an agreed date, it will notify the Buyer who may either agree to a new date or, in the event of an inability to meet an agreed date for delivery to the address delivery, you will receive a refund.
The goods will only pass to the Buyer at the time of full cleared payment of the price and delivery of the goods to the delivery address. Risks in the goods shall pass to Buyer upon delivery of the goods to the delivery address. Keep in mind that our carriers will only deliver to the customer's address up to the door of the address, as long as it is easily accessible.
It is the buyer's responsibility to examine the packaging and merchandise very carefully for any damage, immediately upon collection or receipt from a third party supplier. If there is any damage, for example, the packaging shows signs of being torn or crushed, or signs of improper transportation or mishandling, the buyer must notify the Supplier by email at [email protected] within 24 hours. following the delivery of the order, after that time The Company cannot be held responsible.
Exports outside the EU
Orders placed in countries outside the European Union and that are made by export, the buyer must bear the cost of customs clearance and transport from customs to the delivery address chosen by the customer.
D-BILLING
The Company will generate a simplified invoice for the order once payment has been accepted and received, as long as the total order does not exceed €3,000 in accordance with current legislation. Orders greater than this amount cannot be processed if you do not notify your DNI or NIF.
If you request an invoice, you must do so within 24 hours of having placed the order by sending an email to [email protected], otherwise it will not be possible to generate it.
We remind you that The Company cannot be held responsible for the veracity of your data.
E-PAYMENT METHODS
The prices of all the products shown on our website include VAT. Prices do not include shipping costs except offer or promotion. Shipping costs will be calculated automatically when adding any product to the shopping cart based on the weight, volume of the order and place of delivery.
The total price, including VAT and delivery, will be displayed itemized by clicking on "cart" and will be accepted before order confirmation.
Payment for the order and delivery costs must be made in full before the order is considered processed and validated.
The order will begin to be processed, by The Company, when the payment has been accepted, except in cases in which it has been negotiated in another way, in which case, the payment conditions that appear in the contract agreed between will prevail. The Company and the client.
Once The Company receives confirmation of payment from the buyer, we will send an order confirmation email (including details of the merchandise requested and the price.
The total price that the buyer pays for the merchandise will be shown in the shopping cart and on your invoice. The Company reserves the right to adjust the sales price to take into account any increase in our suppliers' prices, the imposition of new taxes or duties, or typographical errors.
In the event that a product appears with an incorrect price due to the above (See the previous paragraph) The Company will have the right to deny or cancel any order placed with the incorrect price. If your payment has been processed and your order subsequently cancelled, The Company will immediately issue a refund for the full value of the amount processed.
Payment is made at the time of placing the order, regardless of the specified or indicated waiting time.
1.PAYMENT BY CREDIT OR DEBIT CARD REDSYS VIRTUAL POS.
We guarantee confidentiality in the transfer of data on the Internet. We use the STRIPE platform for card payment. This system ensures the identity of the seller, guarantees the integrity of the message and encrypts the data with SSL encryption of up to 128 bits, which guarantees that if someone intercepts the communication they will not be able to interpret it.
Security standards.
To prevent the fraudulent use of credit cards, banks, VISA, MASTERCARD... have designed new security standards that certify the authenticity of the card user. That is why you must have a security key or verification coordinate system from your bank to make a secure purchase.
The data that will be requested are:
-Card number.
-Date of Expiry.
- Cryptogram, 3-digit number on the front of the card.
2. PAYMENT BY BANK TRANSFER.
If the payment is made by bank transfer. The processing of the order will begin when we receive the proof of payment to [email protected] where you must indicate the order reference in the subject line.
Data for the transfer.
The essential and necessary data for you to send us the transfer are the following:
- Beneficiary:
- Customer account code:
- Direction:
- Order reference: It is essential that you state the order reference that we have sent you by email. Otherwise, the order cannot be identified and, therefore, cannot be processed.
If the order is selected with the payment method by bank transfer and payment is not made in less than 7 business days, the order will be automatically canceled.
NOTE: the availability of the products may vary by minutes and they are not reserved until the payment of the order is validated in the account, for which the Company is not responsible for said variation in stock from the time the order was placed until the payment. is validated in account.
3. AGAINST REFUND
Payment will be made when the transport agency delivers the package to its recipient.
With this form of payment, the order is sent to the warehouse as soon as the order is placed and sent once it has been confirmed that the order data is correct.
This form of payment has a commission charged by the transport agency for insurance and money handling. This commission is 5% of the total refund.
To avoid this commission charged by the carrier, you can select the payment method Transfer / Payment in account.
This form of payment is limited to the Spanish territory (peninsula and Balearic Islands).
4. SPLIT PAYMENTS
Pay your purchase up to 12 months. The approval of the financing is done completely online, without slow forms, paperwork or procedures by the client. Financing available for orders of less than or equal to €2,500.
The user accepts that all their personal data will be fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the moment of choosing the payment method. This acceptance extends to third parties that have to access the files for the successful completion of the contract.
If you have any questions about the payment, you can contact Aplazame at 91 060 52 33 or via email [email protected]
F-DISCOUNT COUPON
Rules for the use of discount coupon codes: discount coupons cannot be combined with other discounts, promotions or liquidations. Once you have entered your discount code in the coupon field when accessing the shopping cart, the discount will be deducted from the final amount, while the general discount rate will be automatically deducted without you having to do anything. It is not possible to use two discount codes in the same order. If you have two discount codes, therefore you must choose which one you want to use as long as its validity period has not expired.
G-PROVIDER RIGHTS
The Company reserves the right to withdraw any Product from the website without prior notice, without any liability.
The Company reserves the right to reject any order for whatever reason, in which case the full amount will be paid.
Prices are not guaranteed for any period of time. The Company reserves the right to update the prices displayed and will use its best efforts to ensure that the prices are correct at the time the buyer places an order.
In the event that any payment is late or not paid by the buyer after 7 calendar days from the creation of the order, then The Company will immediately cease or suspend the delivery of the goods until the full payment is received by the Supplier.
H-CONSUMER RIGHTS
This chapter refers to the additional rights of buyers, who can exercise their right of return in case of delivery of defective products.
1- Return of defective products
All customers have the right to return defective or non-compliant items when they have been duly noted by our after-sales service.
Observations:
The articles on the site provide information on measurements and colors that are close to reality. However, they are not 100% reliable, because colors may be perceived differently depending on the screens we use, light and contrast levels, and other conditions outside our site.
We invite you in special cases of doubt about the accuracy of the images to verify all the information with our technical department. We will be happy to hear from you and help you. All returns for technical reasons of this type will be the responsibility of the customer who will have to bear the shipping costs.
2- Guarantees
All our products are guaranteed for 2 years from the invoice date against manufacturing defects, with the exception of our Outlet range or products delivered for professional use, which will benefit from a 1-year guarantee from receipt of the product by the consumer. . In no event does this warranty apply to damage caused by the consumer or damage that may occur from the use of the products due to the passage of natural time or inclement weather. The guarantee replaces the item as many times as necessary at zero cost. However, when The Company can no longer offer the item due to a stock or manufacturing defect, The Company will offer a timely refund of the current value of the item in question.
3- Withdrawal
The buyer has the right to withdraw from any purchase without justification, within 14 days (for more information, see the paragraph reserved for WITHDRAWAL).
I-RETURN POLICY
For all cases of return, the customer must notify our after-sales service by email [email protected] within 24 hours of delivery to the address indicated in the order, indicating your order number and photos so that the after-sales service can see the causes of the return. In case of rejection of the order by the client to the indicated address or to the transport agency without taking into account the procedure indicated above, the client will have to bear the transport costs of returning the merchandise to our facilities.
The Company will not support in any case the shipping costs in case of refusal of the delivery of the order not verified by our after-sales department or return of the order due to the absence of the client to the delivery address indicated in the order.
When accepting delivery, buyers should be careful when opening the package. The Company will not be held responsible for damage caused to the products during unpacking by the customer if, for example, the latter uses a knife to remove the protections and packaging items. All of our products are extremely well protected.
Tip: When unpacking, please be patient and use the proper tools to avoid damaging parts.
If after 2 delivery attempts, without the buyer appearing at the delivery address indicated in the order, the carrier will leave a note in each delivery attempt where he will be contacted to organize a delivery as soon as possible during service hours. of deliveries.
The order will be immediately returned to the Company's warehouses. In the case of a new return (after 2 attempts) the return shipping costs will be borne by the customer. The latter can always request delivery of the order to a collection point by sending the request by email to [email protected]
When an order has not been delivered by our transport agency for any reason without notifying The Company, the order will return to our facilities and the same conditions mentioned in the previous paragraph will apply.
Buyer should verify the delivery address when ordering to avoid delivery to the wrong address. In case of redirection of the order to the correct address, the shipping costs will be assumed by the buyer.
Deliveries that cannot be made due to difficulties in accessing the indicated address (stairs or difficult access paths) will have an additional price that will be charged to the customer for the return. In the event that the delivery address has some location difficulties, it must be notified in advance so that the driver can take it into account. The Company will previously consult the transport agency to know the possibility of delivery. If you wish, you can contact our customer service at [email protected] and check the measurements (especially tables and sofas) to avoid any delivery problems.
In case of discovery of defects in the packaging or in the product, one of these provisions will apply:
1- Defective packaging
The buyer must accept delivery in the event of damage to the packaging that obviously has not affected the products. You will have to keep the merchandise indicating "subject to unpacking" on the delivery note and take a photograph to send by email to [email protected] to proceed with the appropriate claims with the transport agency.
In the event that the buyer rejects the delivery without being the reason mentioned above and without notifying our after-sales service, the client will be responsible for any loss of the order and the economic consequences that this rejection would cause.
2- Defective items:
It is the duty of each customer to inspect the goods as soon as they are received at the delivery address indicated in the order.
If there is an obviously noticeable impact on the delivery (defective, non-conforming or incomplete delivery) the customer must notify on the delivery note "package damaged/subject to verification".
In the event that the carrier does not provide a delivery note, the buyer must contact us by email at [email protected] within 24 hours of receiving the order, otherwise the customer will not be able to claim the incident, and this will not be accepted by The Company.
If the delivery is made to a third party, the customer will have a maximum of 72 hours to make a claim about the incident observed and will follow the procedure to notify our after-sales service.
In all cases, the customer must take photographs of the packages and merchandise to be sent to the email [email protected] with the return request, within 24 hours. The post-sale department will determine if the return is accepted or not, depending on the state in which the products are found.
Buyer must prepare damaged or defective goods for collection by our carrier and return to our facility. The carrier will pick them up at the customer's delivery address, indicated in the initial order.
The merchandise considered defective or non-compliant will be replaced by a new one with the same characteristics. This replacement will be processed as soon as possible from the date the customer informs the supplier of the defect. However, we reserve the right to offer a refund or compensation. Any defect will be replaced free of charge by the customer and delivered within the time limit according to the current stock and to the delivery address indicated in the order.
The Company will examine the merchandise and determine if the fault lies with the buyer, the logistics agency or the supplier. In case the defect is caused by the buyer, The Company reserves the right to refuse to process the request. When the returned goods are damaged due to the actions of the buyer, the latter is responsible and will have to bear the costs of repairing these damages.
The Company reserves the right to reject any incident when the item is not returned with the original packaging, open, unlabeled, in poor condition, unpacked or used. The same applies when the return request is sent after 24 hours after receipt of the merchandise, except for a delivery to third parties in which case it will be 72 hours.
3- Withdrawal:
Right of withdrawal
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must notify The Company, Calle PASEO INDUSTRIAL LA SEU CALLE E, NUM.5, by telephone +34931706086 or by email [email protected] your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory.
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires and the merchandise is returned in its original packaging and assembly instructions and accessories.
Consequences of withdrawal
In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. Return costs are always borne by the customer. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.
You must return or deliver the goods directly to The Company, Calle E nº5, Polígono Industrial La Seu. 25700, La Seu d'Urgell (Lleida), without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Withdrawal form model
– To the attention of The Company, Calle PASEO INDUSTRIAL LA SEU CALLE E, NUM.5, by phone +34931706086 or email [email protected]
– I hereby inform you/we communicate (*) that I give up my/we give up our (*) contract for the sale of the following good/provision of the following service (*)
– Ordered on/received on (*)
– Name of the consumer and user or consumers and users
– Address of the consumer and user or consumers and users
– Signature of the consumer and user or consumers and users (only if this form is submitted on paper)”
- Date
(*) Delete as appropriate.
The right of withdrawal will not be applicable to contracts that refer to:
a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
The costs of returning the products will be borne by the customer. The decrease in the value of the products and packages due to the different handling, characteristics and operation of these, are the exclusive responsibility of the client who will compensate The Company for the damages.
If the return cannot be accepted due to non-compliance with the conditions indicated by The Company, the customer will not be entitled to a refund of the amounts corresponding to the returned products.
In this case, the customer can request the return of the product not accepted within 24/72 hours, assuming in this case the new costs of forwarding. If the client rejects this possibility, The Company reserves the right to keep the products in question and the corresponding amount.
4- Cancellation:
Orders that have already been processed or shipped by The Company cannot be canceled and must be delivered to the delivery address that the buyer initially indicated in the order. Before the company sends the order, we offer our Clients the possibility to cancel their orders. After this stage, the cancellation will be inapplicable. The client must contact our department at [email protected] to request this cancellation, by email to avoid any cancellation by another person and to respond to your request as quickly as possible. Any expense incurred by the supplier will be deducted from the total to be reimbursed, in any case.
We will reimburse the corresponding amount within a maximum of 15 days from the acceptance of the procedure.
J - EXCHANGE ONE PRODUCT FOR ANOTHER
You cannot request a product change if the order is already out of our warehouses and in transit. The change of item is accepted when the order is in preparation or when it is delivered to the address indicated by the customer. This change can only be requested to another product not indicated on the invoice.
In any case, the buyer must contact [email protected]
All costs related to the return of the change and the new shipment will be the responsibility of the buyer. You will be informed how to proceed to return the items, but also how to pay the difference in the amount of the items or the refund to your account.
L- LIMITATION OF LIABILITY
The Company shall not be liable for any indirect, incidental or consequential damages or damages whatsoever. Apart from those implied by law, when the buyer operates as a consumer, in the event of the violation by The Company of any of these Terms and Conditions for the buyer, the responsibility will be limited to the damages that in no circumstances will it exceed the price of the Goods.
M- FORCE MAJEURE
The Company shall not be liable for any delay or failure to perform any of its obligations, if the delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of war, pandemics, epidemics or other diseases of general nature, accidents, fires, strikes, forced closures, lack of communications, delays or retention of products in customs, including computer or telecommunications systems, breakdowns of equipment or facilities or the scarcity or unavailability of raw materials from a natural source of supply, and The Company shall be entitled to a reasonable extension of its obligations.
N- APPLICABLE LAW AND JURISDICTION
These Terms and Conditions will be interpreted and executed in accordance with Spanish Law and will be subject to the exclusive jurisdiction of the Spanish courts.
For any divergence caused by non-compliance with the conditions of sale, the two parties will submit to legal proceedings in the courts or tribunals of La Seu d'Urgell, renouncing their own if they were.
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